I lead technology delivery where structure and momentum have to work together. My title has been Project Manager; my remit has always included the Scrum Master role for the teams doing the work. I own scope, risk and releases, and I protect the rhythm of the sprint that produces them. Where governance is missing, I put it in place. Most recently, I brought two AI products into production at REAL Broker and Builder.ai.
Experience
9+ years
Location
Delhi NCR, India
Team size
Up to 25, distributed
Sectors
SaaS · PropTech · FinTech
02 Delivery metrics
Measured on flow, quality, value and predictability.
The same four lenses I use to report on a team's health. Every figure below comes from a live engagement and was tracked in the system of record: JIRA, YouTrack, the RAID log or the client's own reporting.
9+years leading technology delivery
7organisations, from start-up to enterprise
8concurrent client engagements as CTO
3–7concurrent projects at Builder.ai
7–25people per cross-functional team
10–20stakeholders per enterprise rollout
Flow
How smoothly work moves from backlog to done.
+20%
Sprint velocitySustained across two consecutive quarters for two Scrum teams.REAL Broker · YouTrack
−20%
Sprint carryoverLess unfinished work rolling into the following sprint.REAL Broker · YouTrack
<2days
Blocker resolution timeDown from a four-day average after a structured impediment workflow.
REAL Broker
>90%
Blockers cleared in-sprintResolved within the active sprint across distributed teams.
Builder.ai
Quality
How much rework reaches the client.
−40%
Client-reported defects at handoverAfter introducing QA checkpoints, UAT protocols and release-readiness gates.Alfobit Technologies
100%
Production releases signed offAcceptance criteria agreed with the Product Owner and business sign-off secured before each release.HeyLeo · REAL Broker
QA
Gate on every release cycleBacklog refinement with the Product Owner and QA sign-off for each Natasha AI release.Builder.ai
Value
What the business received, and how quickly.
2
AI products taken to productionHeyLeo within the REAL Broker platform; Natasha AI, Builder.ai's specification tool.REAL Broker · Builder.ai
8
PropTech platform modules deliveredEnd to end, across two parallel Scrum teams.REAL Broker
−30%
Client sign-off cycle timeAfter moving a team from ad hoc timelines to fixed sprint cycles.Muffin Technologies
~5hrs/wk
Manual reporting removedSprint, metrics and status reporting automated with Claude Cowork.REAL Broker
Predictability
Whether commitments to clients were kept.
0
SLA breaches in 14 monthsLive risk register, structured escalation and fortnightly executive reporting.Cvent
0
Unresolved client escalations in 22 monthsRAID tracking, change management and executive reporting on every account.Builder.ai
5of 6
Projects delivered on scheduleThe sixth recovered within a single sprint through replanning and early escalation.
Grappus
On time
Delivery across the portfolioCommitment-to-completion ratios stabilised across 3–7 concurrent projects.Builder.ai
Metrics I monitor every sprint
Reviewed with the team at each ceremony and summarised for leadership in the weekly status report.
Velocity
Sprint burndown
Cycle time
Throughput
Work in progress
Blocker ageing
Sprint carryover
Defect escape rate
UAT pass rate
Reopened tickets
Sprint goal attainment
Release frequency
Stakeholder satisfaction
Say/do ratio
Schedule variance
Scope change rate
RAID item ageing
FlowQualityValuePredictability
03 Career
Project manager by title. Scrum Master by practice.
Since 2016, every role has paired project management with Scrum Master responsibility for the engineering teams involved. The timeline plays through each role and its key results; select any bar for the full detail.
2015
Junior PHP Developer · NetlingsEngineering foundations: SDLC, code review and structured development
Project role
RoleRole with Scrum Master responsibilitiesCertificationIn progressKey resultSelect a bar for detail
Oct 2024 – Mar 2026Mumbai · US-based team
Project Manager · REAL Broker, LLC
Scrum Master · 2 teamsPropTech
Led end-to-end delivery of 8 PropTech platform modules across two parallel Scrum teams of 10 to 15, owning sprint planning, backlog refinement, release readiness and change control.
As Scrum Master for both teams, introduced a structured impediment-tracking workflow that reduced average blocker resolution from 4 days to under 2.
Increased sprint velocity by 20% over two consecutive quarters and reduced sprint carryover by 20%, while running RAID logs, change control, UAT sign-off and executive reporting.
Delivered HeyLeo, an AI product within the REAL Broker platform, defining acceptance criteria with the Product Owner and securing business sign-off before every production release.
Automated sprint reporting, metrics monitoring and status reports with Claude Cowork, removing about five hours of manual work each week.
The role ended as part of a company restructuring.
Aug 2022 – May 2024Delhi NCR · International clients
Project Manager · Builder.ai
Scrum Master · distributed teamsD2C & B2B
Directed 3 to 7 concurrent web and mobile projects for D2C and B2B clients internationally, leading cross-functional teams of 7 to 25 with full ownership of scope, timelines and resourcing.
As Scrum Master across distributed teams, resolved over 90% of delivery blockers within the active sprint and stabilised commitment-to-completion ratios portfolio-wide.
Delivered the Natasha AI workstream, Builder.ai's product-specification tool, leading backlog refinement with the Product Owner and QA sign-off across successive releases.
Established RAID tracking, change management and executive reporting on every account, sustaining on-time delivery and zero unresolved client escalations over 22 months.
The role ended as part of a company restructuring.
Aug 2021 – Jul 2022Delhi NCR
Chief Technology Officer · Alfobit Technologies
Scrum Master · delivery podsLeadership
Directed technical delivery across 8 concurrent client engagements, defining scope, SDLC plans, milestone roadmaps and resource allocation through build, QA and client acceptance.
Introduced QA checkpoints, UAT protocols and release-readiness gates where no formal quality process existed, reducing client-reported defects at handover by 40%.
Served as Scrum Master for the delivery pods alongside the CTO remit, chairing sprint planning, reviews and retrospectives.
Aug 2020 – May 2021Delhi NCR
Project Manager · Grappus
Scrum Master · shared pod
Delivered 6 web and mobile projects for international clients, leading design, engineering and QA from requirements through production release.
Combined project management with Scrum Master accountability, facilitating sprint planning, daily stand-ups and retrospectives for a shared delivery pod.
Completed 5 of 6 engagements on schedule and recovered the sixth within one sprint through replanning and early escalation.
Nov 2018 – Jan 2020Delhi NCR
Project Manager (PSA) · Cvent
Enterprise
Managed multi-phase technology rollouts for enterprise clients, coordinating 10 to 20 stakeholders across product, engineering and operations, with scope, milestones and acceptance criteria set per phase.
Maintained zero SLA breaches across a 14-month engagement through a live risk register, structured escalation handling and fortnightly executive reporting.
Jan 2016 – Nov 2018Delhi NCR
Project Lead · Muffin Technologies Pvt Ltd
Scrum Master · concurrent accounts
Led Agile delivery of web, mobile and UI/UX projects as Project Manager and Scrum Master, owning sprint planning, backlog management, ceremonies and client communication.
Transitioned a team from ad hoc timelines to fixed sprint cycles, coaching estimation, backlog hygiene and Definition of Done, and reducing client sign-off cycles by 30%.
Jul 2015 – Dec 2015Delhi NCR
Junior PHP Developer · Netlings
Developed web application features in PHP, HTML, CSS and JavaScript, building a working foundation in SDLC practice, code review and structured development.
04 Delivery practice
How I run a sprint, a programme, and the governance around both.
Sprint2–4 week cadence
Programme level: planning with senior management
Above the sprint, I work with senior management and product leadership on Program Increment (PI) planning, so that several teams commit to one set of business objectives and the dependencies between them are visible from day one.
Day 1–2PI planningObjectives, capacity and dependencies agreed with senior management
Sprint 1Build
Sprint 2Build
Sprint 3Build
Sprint 4Build
Sprint 5Hardening & planning
PI closeInspect & adaptDemo of the integrated product and an improvement review with leadership
My role
Facilitate team breakouts, consolidate capacity, risks and dependencies, and present each team's PI objectives to senior management for commitment.
My role
Run Scrum for the delivery teams, lead the weekly Scrum of Scrums and track PI objectives, risks and dependencies on the programme board.
My role
Release readiness, UAT sign-off, and the next increment's backlog with Product Owners.
My role
Report delivered objectives and metrics to leadership and lead the improvement review.
Impact of running delivery this way
0unresolved client escalations in 22 months · Builder.ai
On timeacross 3–7 concurrent projects · Builder.ai
+20%sprint velocity over two quarters · REAL Broker
>90%blockers cleared within the sprint · Builder.ai
PI planning
Translating business priorities from senior management into PI objectives each team can commit to.
Dependency mapping
A programme board of cross-team dependencies and milestones, reviewed until each one is resolved.
Scrum of Scrums
A regular sync across Scrum Masters to clear impediments that cross team boundaries.
Leadership reviews
PI progress, risks and objective confidence reported to senior management through the increment.
Project governance I establish around the sprint
RAID management
Risks, assumptions, issues and dependencies reviewed weekly, each with an owner and a due date.
Change control
Scope changes assessed for impact, approved and re-baselined before work begins.
UAT and sign-off
Written acceptance from the Product Owner and the business before every release.
Release readiness
Quality gates and readiness checklists that keep production releases uneventful.
Escalation paths
Named owners and response times, so issues surface early and close quickly.
Executive reporting
A one-page view of delivery health: RAG status, milestones, risks and decisions required.
05 AI-enabled delivery
Delivery operations, automated with Claude Cowork.
I use Claude Cowork to run the recurring reporting and monitoring work of a Scrum team, so my time goes to people, risks and decisions rather than assembling spreadsheets.
~5 hrsof manual reporting removed every week across two Scrum teams at REAL Broker.
DailyBefore stand-up
Sprint health digest
Reviews the sprint board and flags tickets blocked for more than 24 hours, work without an owner and scope added mid-sprint.
Reads
YouTrack / JIRA sprint board
Produces
Stand-up brief with named follow-ups
Each sprintContinuous
Metrics monitoring
Tracks velocity, carryover, burndown deviation, blocker ageing and defect escape rate, and highlights any movement outside agreed thresholds.
Reads
Sprint history and defect log
Produces
Trend summary with alerts
Sprint endReview & release
Sprint review and release notes
Drafts the sprint review summary, release notes and changelog from completed tickets, ready for my edit and sign-off.
Reads
Closed tickets and acceptance criteria
Produces
Review pack, release notes
WeeklyLeadership
Executive status report
Assembles RAG status, milestone progress, RAID changes and decisions required into a consistent one-page report.
Reads
Roadmap, RAID log, metrics
Produces
One-page status report
After meetingsGovernance
RAID log upkeep
Turns meeting notes into risks, issues and actions with owners and due dates, ready to file in the RAID log.
Reads
Meeting notes and transcripts
Produces
RAID entries and action list
Each retroImprovement
Retrospective synthesis
Groups retrospective feedback into themes and tracks the agreed improvement actions through to closure.
Reads
Retro board
Produces
Themes and tracked actions
REAL Broker · 2024–2026
HeyLeo
An AI product within the REAL Broker platform. I defined acceptance criteria with the Product Owner and secured business sign-off before every production release.
Builder.ai · 2022–2024
Natasha AI
Builder.ai's product-specification tool. I led backlog refinement with the Product Owner and QA sign-off across successive release cycles.
I am considering Senior Project Manager and Scrum Master opportunities with product and technology teams. I reply to every message within one working day.
