E-commerce platforms
How catalogues, checkout, payments and integrations fit together, and where they tend to break.
Useful when leading D2C and B2B commerce programmes.Outside work what I do when I'm not working
Off theclock.
The habits that shape how I lead teams are mostly formed away from the office: organising people around a cause, learning by building, and studying the craft properly.
01 Giving back
Volunteer coordinator, since 2016.
Alongside my career, I coordinate volunteers for a non-profit that supports differently-abled children. The work is practical: arranging food supplies, organising the people who deliver them, and helping the organisation raise the funds it needs.
It is the same discipline as delivery, with higher stakes and no budget. Clear roles, reliable schedules and honest communication matter just as much.
- Coordinating volunteersScheduling people and handovers so that support arrives when it is needed.
- Food suppliesArranging regular supplies for differently-abled children.
- FundraisingHelping the organisation raise money for its programmes.
02 Learning lab
Learning by building, for its own sake.
I started my career as a developer, and I still like to understand how things are made. In my own time I build small, personal projects on the platforms that product teams use every day.
It keeps my conversations with engineers about estimates, trade-offs and technical debt grounded in first-hand experience.
These are personal, non-commercial learning projects. I do not take on client work.
CMS builds
Content models, editorial workflows and publishing on modern content management systems.
Useful when scoping content-heavy platforms with marketing teams.App and interface design
Prototyping user flows and screens to understand how design decisions reach the backlog.
Useful in refinement, when design and engineering meet.Workflow automation
Experimenting with Claude Cowork to automate the reporting and tracking routines of delivery.
The source of the automations I now use at work.03 Currently studying
Preparing for the PMP. Learning the theory behind the practice.
After the Certified ScrumMaster in April 2026, I am working towards the Project Management Professional certification from PMI, covering predictive, Agile and hybrid approaches.
PeopleLeading and developing teams, managing conflict and supporting stakeholder engagement.
ProcessPlanning and managing scope, schedule, budget, quality, risk and procurement.
Business environmentCompliance, benefits delivery and supporting organisational change.